Lisbon, Oct. 8, 2025 (Lusa) - Artificial intelligence expert Srini Kasthoori told Lusa that AI is reshaping the aviation sector in all its operations and advocates workforce literacy in this technology.
Srini Kasthoori, one of the world's leading experts in AI applied to business and global director of multi-sector solutions at DXC Technology, is in Lisbon until 9 October as part of the World Aviation Festival, where he is a speaker.
Asked about the impact of AI, he pointed out that the technology "is fundamentally reshaping aviation in terms of customer experience, revenue optimisation, more predictive maintenance and all operations".
In other words, from dynamic pricing to personalised offers, among other aspects, including management.
AI "is improving both efficiency and customer satisfaction", but the technology is not new to the aviation sector, he said, not least because it has been around for some time.
"I think the travel industry in general was an early adopter of AI, but given the advances, especially after the discovery of LLMs [large language models], adoption is happening faster because the technology has matured. So you'll now see a more real impact from AI because, across the supply chain, you can take advantage of it in a way that allows you to understand it, both from the point of view of revenue growth and cost efficiency," argues Srini Kasthoori.
In general, aviation is "a good sector" - there is isolated data, complex and fragmented industry patterns - for AI to help clients.
Srini Kasthoori has been using AI for around 12 years and says that what he has seen "in the last year or year and a half" allows him to be "very optimistic" that the technology will make a big difference to aviation customers and passengers.
As with any technology, there will always be fear or it will be a challenge.
"We, as a genetic species, have been challenged every time there is a new mechanical system or a new electronic system," and people "always wonder what will happen to the jobs," he says, when asked about it.
Kasthoori believes that there will be a kind of reshaping of jobs and the ecosystem.
Firstly, "I see AI improving productivity", so "it will make existing jobs better", he says.
In this sense, existing jobs will be able to be carried out "much more efficiently and quickly" because they will have the level of information and access obtained by AI, which will "make lives better".
This means that, "at some point", a company may no longer need an exact number of resources, but "I think what you'll see is that, to make AI work, you need a whole new series of jobs, whether it's creating the models, creating the robots or operating them", he continues.
Faced with this, we will see a "shift in the way we do our tasks, perhaps to a different series of tasks, but that won't happen immediately," but over time, he believes.
Kasthoori advises companies not to adopt AI "just for the sake of adopting it", because that's where the problem begins.
"And it's very important to qualify our workforce, because when you don't have AI expertise, it's only going to cause more problems," he warned.
Also because "it's not necessarily AI that poses the risk, I think it's just the way we adopt and implement it," he emphasised.
"When we look at these pitfalls and do it in a way that minimises the risk for us and our customers, we have to consider not only the cost, but also the overall efficiency," he added.
In other words, companies must consider the overall impact on efficiency, rather than focusing solely on cost reduction.
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